FAQ

We thrive in a cool, vibrant, and inclusive culture where expertise meets energy. Our account managers and sales team are at the top of their game—highly knowledgeable and razor-sharp when it comes to customer qualifications because getting it right is the key to our success. We’re a friendly, diverse team, bringing different backgrounds and personalities to the table. What unites us is our work-hard, play-hard mindset. We’re driven, passionate, and always up for a challenge-but we also know how to celebrate our wins, whether that’s a team night out, a social get-together, or simply sharing a laugh in the office. Collaboration, supporting each other, and keeping the energy high are what make us tick. It’s a fast-moving industry, and we bring that same dynamic, can-do attitude to everything we do.

Once the sales team has identified and assessed potential eligibility, our Account Managers take over. They are responsible for organising every step of the energy efficiency upgrade process, including: ✅ Scheduling property surveys ✅ Coordinating design and planning ✅ Overseeing the installation of energy-saving solutions (such as solar panels, air source heat pumps, and insulation) Their role is critical in ensuring that the process is smooth, efficient, and stress-free for our customers, ultimately delivering high-quality energy efficiency upgrades that transform homes and lives.

At our Cardiff headquarters, our sales team uses cutting-edge technology and government-fed prospect data to connect with homeowners, landlords, and tenants who are likely eligible for free, fully funded energy efficiency upgrades. Our sales professionals: 🔹 Identify and contact potential customers 🔹 Guide them through the qualification process 🔹 Ensure those who qualify receive the support they need With a mix of data-driven outreach and strong communication skills, our sales team plays a vital role in helping people access home improvements that reduce energy costs and improve sustainability.

Our field sales team uses a government data-fed prospecting app, enabling them to target and engage with households that are likely to qualify for fully funded energy efficiency upgrades. With real-time data and smart mapping, our salespeople can: ✅ Identify high-potential prospects quickly ✅ Track customers through the qualification and application process ✅ Manage their pipeline efficiently ✅ Know exactly when to follow up with customers ✅ Maintain accurate records and seamless communication By leveraging this powerful tool, our team maximises efficiency, enhances the customer experience, and ensures that those who qualify receive the energy-saving upgrades they deserve.

ECO4 energy upgrades are free for eligible customers because they are funded by UK energy customers via the 'Green Tax' on each bill.The Energy Company Obligation (ECO) scheme is a UK government energy efficiency program designed to help households reduce their energy bills and carbon footprint by improving home insulation, heating, and other efficiency measures. It requires large energy suppliers to fund energy-saving improvements for eligible households, typically those on low incomes or in vulnerable situations. Here’s how it works: Government Regulation – The UK government requires major energy suppliers to fund energy efficiency improvements (via Green Tax) for low-income and vulnerable households to reduce fuel poverty and cut carbon emissions. Energy Supplier Obligation – Companies like British Gas, E.ON, and EDF must meet targets by paying for home upgrades such as insulation, heating systems, and renewable energy solutions. No Cost to Homeowners – The funding covers the full cost of the installation, so eligible homeowners and tenants don’t have to pay. Targeted at Efficiency Improvements – The scheme focuses on making homes more energy-efficient, reducing energy bills, and helping the UK meet its net-zero targets. This means that if a customer qualifies (based on income, benefits, or property type), they can receive these upgrades at no cost because the funding comes from the Green Tax, not the customer.

At Valour Holdings, we’ve built an inclusive, supportive, and forward-thinking culture where every team member has the opportunity to grow and succeed. We believe that investing in our people isn’t just the right thing to do - it’s essential for our success. Support is at the heart of everything we do. We celebrate wins together, lift each other through challenges, and create a positive, collaborative atmosphere where everyone is encouraged to reach their full potential. Our team knows they are valued, heard, and empowered, and that’s why they bring passion, energy, and commitment to everything they do.

We provide comprehensive training and development, ensuring our team members become experts in the complex world of ECO4 grants and energy efficiency. But we go beyond role-specific training—we equip our staff with valuable, transferable skills that will serve them throughout their careers. Whether team members build their future within Valour or take their expertise into new opportunities, we ensure they leave with a skillset that sets them up for long-term success.